Task-Relationship-Self: A Framework for Understanding Service Encounter Behaviors

Fractured Identity: A Framework for Understanding Young Asian American Women’s Self-harm and Suicidal Behaviors

Despite the high suicide rate among young Asian American women, the reasons for this phenomenon remain unclear. This qualitative study explored the family experiences of 16 young Asian American women who are children of immigrants and report a history of self-harm and/or suicidal behaviors. Our findings suggest that the participants experienced multiple types of "disempowering parenting styles"...

Telemedicine: Technology mediated service relationship, encounter, or something else?

PURPOSE Service interactions between service providers and health care consumers happen daily in health care organizations, and can occur face-to-face or through mediating technology. We use the demanding and rich environment of telemedicine to better understand the nature of the real time service-encounter interactions among the human and technology actors engaged in the process and to inform ...

A flexible framework for task-oriented programming of service robots

In this paper we present a technology that establishes a framework for task-oriented programming of mobile robot systems. The framework allows writing distributed control or monitoring programs for easy adoption of robots to specific tasks. It enables the programmer to send programs referred to as Roblets® to a Roblet®-server running on the robot. Contrary to other distributed system frameworks...

A Framework for Understanding Customer Relationship Management Systems Benefits

A Framework for Understanding Customer Relationship Management System Benefits

This paper proposes a framework for understanding the benefits of CRM systems. Analysis of multiple case studies is used to validate and extend the framework. The framework will provide practitioners with a means of defining objectives for CRM projects and for conducting post-implementation reviews. It will also provide academics with a systematic approach to exploring CRM system benefits.